We're here
to help you thrive.

Once your order has been dispatched, you'll receive an email containing your Royal Mail tracking link. Using this link, you'll be able to:

• Track your parcel's journey
• View delivery updates
• See confirmation once your parcel has been delivered

We aim to dispatch orders as quickly as possible after they're placed. Orders placed on weekends or UK public holidays will be processed on the next working day. If there are any unexpected delays to your order, we'll let you know as soon as we can.

Royal Mail Tracked 48 aims to deliver parcels within 2–3 working days after dispatch, although delivery times may vary depending on your location and during particularly busy periods.

Please note that delivery times are an estimate and are not guaranteed.

We want you to feel confident trying Sparkery. That's why every purchase comes with our 30-Day Money-Back Guarantee.

If you're not completely satisfied, simply let us know within 30 days of receiving your order and we'll help you arrange a return and refund. See our returns page for full details.

Getting your Sparkery wearable connected is quick and easy.

Once you've signed in, the Sparkery app will guide you through each step of the pairing process, so you'll be up and running in just a few minutes.

Your smart scale will automatically pair with your app during your first weigh in.

Your Sparkery wearable is designed to be worn throughout the day and night, helping you build a complete picture of your health and wellbeing.

For the most accurate insights, we recommend wearing your Sparkery wearable as often as possible, including while you sleep.

See our device troubleshooting page for hints and tips if your device won't pair. Our support team are here to help if you need any further assistance.

In the first instance, check that Bluetooth is enabled, your device is charged, and the app has the necessary permissions. See our device troubleshooting page for hints and tips if your data isn't syncing. Our support team are here to help if you need any further assistance.

You need to log into the app using the email address you entered when purchasing. If you'd like to use a different email address, or you haven't received a one-time login code upon logging in, contact our support team who will be happy to help.

Once you've downloaded the app, use the email address you used to purchase your Sparkery device when prompted to log in. This will send a secure, one time code to your email, which you will use to login. You will only need to log in the first time you use the app.

Sparkery helps you focus on the health goals that matter most to you and track your progress over time.

Whether you're looking to improve your sleep, become more active, lose weight or build muscle, Sparkery turns your health data into meaningful insights that help you build healthier habits. We'll guide you on how to set up your goals when you log into the app.

At Sparkery, we believe that lasting health isn't built through quick fixes, it's created through small, consistent improvements across the areas that matter most.

Everything in the Sparkery platform is built around four core pillars that work together to help you feel better, every day: Move, Eat, Sleep, Relax